Re: kernel bugzilla

[Martin J. Bligh]

>> > > One thing I haven't worked out is how to get a bug which is initially
>> > > reported via email *into* the bugzilla system for tracking purposes.  One
>> > > could just ask the originator to raise a bugzilla entry, as lots of other
>> > > projects do.  But I don't think we want to do that - it's in our interest
>> > > to make bug reporting as easy as possible for the reporter, rather than
>> > > putting up barriers.
>> > 
>> > Depends... Sometimes it's quite ok to put the onus on the reported to
>> > file it in bugzilla, since it should be considered in his best interest
>> > to do so - he obviously filed the bug, because the issue bothers him in
>> > some way. As long as it is 'easy enough' to do so, I think we are
>> > alright. The question is if this can't be automated fairly easily. A
>> > good bugzilla interface helps a _lot_.
>> 
>> Agree.  We should encourage people to use bugzilla as the initial
>> entry-point.  But if someone instead uses email as the first contact I'm
>> just a little bit reluctant to say "thanks, now go and try again".
>> 
>> Perhaps we could find some nice volunteer (hint) who could take the task of
>> transferring such reports into bugzilla.  There wouldn't be very many, really.
>> ...
> 
> Why does this has to be done manually?
> 
> Reporting a bug in a Bugzilla only requires creating an account (if you 
> don't have one) and entering the bug. It's not a "do it again", since 
> the user already has the whole contents of the bug report. If you've 
> written an email with a good bug report pasting it into a Bugzilla 
> shouldn't be a problem.

The manual steps I see are filling in the fields other than problem
description - version, category, and subcategory, in particular ...
 
> The big problem for users of many bug tracking systems (including the 
> kernel Bugzilla) is not that bug reporting was too hard. The problem is 
> that bugs aren't handled in time.

Agreed.

M.
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