Re: Linux (free s/w) support

Alan Cox (
Tue, 30 Sep 1997 20:07:45 +0100 (BST)

> If I were a Sun customer, with a support agreement/contract, I could say
> to them "there's this rsh-ioctl problem and I need a fix" and if they don't
> then they've got have a good reason why not. They may even supply me with
> a "test-patch" (which don't get released to the general public). Basically

Funny. That isnt the way Sun did respond to a major ISP with service contracts
and support. The FreeBSD folks fixed the equivalent problem in hours.

> it, never mind actually solve it. If it's a priority 1 problem for me and
> I receive no support from the Linux camp, how good does it sound to explain
> to management "I posted the problem a week ago, but no response." ? It's
> the guarantee of some sort of support service which management need. ie.
> they can yell at someone else and get a head kicked if nothing happens.
> Who's going to do that for Linux ?

The people you paid for the contract. Your sun contract isn't free either.