Re: Linux (free s/w) support
David Woodhouse (D.W.Woodhouse@nortel.co.uk)
Tue, 30 Sep 1997 09:21:54 +0100
darrenr@cyber.com.au said:
> If I have a prlbem with Linux, I have no _guarantee_ that anyone
> will look at it, never mind actually solve it. If it's a priority 1
> problem for me and I receive no support from the Linux camp, how good
> does it sound to explain to management "I posted the problem a week
> ago, but no response." ? It's the guarantee of some sort of support
> service which management need. ie. they can yell at someone else and
> get a head kicked if nothing happens. Who's going to do that for
> Linux ?
Correct me if I'm wrong, but don't Caldera, RedHat et al. do that kind of
thing for their customers? That's part of what you're paying for when you buy
the distribution, especially the high-end server stuff like OpenLinux Deluxe,
isn't it?
If they don't, does anyone fancy setting up a commercial venture for offering
such support contracts?
--
David Woodhouse, CB3 9AN http://dwmw2.robinson.cam.ac.uk/
dwmw2@cam.ac.uk Tel: 0976 658355
( D.W.Woodhouse@nortel.co.uk Tel: 01279 402332 )
(Use the former; I'm going back to College next week.)