Re: Linux (free s/w) support

linux kernel account (
Mon, 29 Sep 1997 23:22:49 -0400 (EDT)

> Free software is only supported if someone actually wants to support it.
> Linux is just lucky there are enough people interested in it to fix most
> of the problems.

Commercial Software is only supported when you pay people to be intrested.
At least with Free stuff you dont always have to pay.

> If I were a Sun customer, with a support agreement/contract, I could say
> to them "there's this rsh-ioctl problem and I need a fix" and if they don't
> then they've got have a good reason why not. They may even supply me with
> a "test-patch" (which don't get released to the general public). Basically
> they answer to customer demand and posting things to bugtraq is not the same
> as a customer with a problem logging a support call.

And how much does this contract cost?

> If I have a prlbem with Linux, I have no _guarantee_ that anyone will look at
> it, never mind actually solve it. If it's a priority 1 problem for me and
> I receive no support from the Linux camp, how good does it sound to explain
> to management "I posted the problem a week ago, but no response." ? It's
> the guarantee of some sort of support service which management need. ie.
> they can yell at someone else and get a head kicked if nothing happens.
> Who's going to do that for Linux ?

Just give a free software person the same kind of compentation that you
would give sun.. If you offer money, I'm sure you'll find tons of people
offering to help. At least with free stuff, you've got a chance getting
support free..