Re: Re: networking bugs and

From: Petr Baudis (
Date: Sun Jul 20 2003 - 11:46:09 EST

Dear diary, on Mon, Jun 30, 2003 at 04:35:44AM CEST, I got a letter,
where "Martin J. Bligh" <> told me, that...
> --"David S. Miller" <> wrote (on Sunday, June 29, 2003 15:13:02 -0700):
> > The greatest tools in the world aren't useful if people don't want
> > to use them.
> >
> > Nobody wants to use tools unless it melds easily into their existing
> > daily routine. This means it must be email based and it must somehow
> > work via the existing mailing lists. It sounds a lot like what I'm
> > advocating except that there's some robot monitoring the list
> > postings.
> Agreed, the interface could be better - we're working on it. It won't
> be totally change free, but it could be better integrated. Feedback is
> very useful, though it helps a lot of you can pinpoint what's the
> underlying issue rather than "this is crap". Better email integration
> is top of the list, starting with sending stuff out to multiple people
> when filed, not a single bottleneck point.

Actually, it's not difficult to make Bugzilla to do things like sending out ALL
bugs updates emails to certain email adress(es), on a global basis or
per-module. Also, it is relatively easy to make Bugzilla _accept_ bugs updates
through email, from additional comments (+ attachments) to
status/priority/target/... changes.

It works quite nicely for us (ELinks) and it took just few hours to set up
properly (we had to touch the BZ sources, but just a little, the rest are
external support scripts). What is missing is some email interface for querying
the database (shouldn't be difficult to do, though), but if you just want to
file/update bugs, all you need is to:

* have the new bugs posted on the mailing list
* keep bugzilla in the cc list through the whole thread, as long as it's
relevant at least ;-)
* don't remove [Bug 12345] from the subject

If Martin would like some know-how about how to set things up, I could share
what we've done with him.

Kind regards,

				Petr "Pasky" Baudis
Perfection is reached, not when there is no longer anything to add, but when
there is no longer anything to take away.
	-- Antoine de Saint-Exupery
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